I’ve totally lost access to the account and nobody is prepared to help me any further. Of course, Twitch won’t tell me if the number is wrong for “security reasons”. There is no way I set up that 2FA on my phone with any other number, so how could it be wrong (which is my assumption as to why Twitch is letting me use it and why SMS’ aren’t turning up). Now, I haven’t changed my phone number for… a long, long time. To test a theory, I created a new Twitch account… it wouldn’t let me use my usual email, as it was already in use for another account but did let me use my phone number. Authy are telling me they can’t help and that I should speak to Twitch. In my case, I’d had this account deleted, and that was my only method of recovery. It seems that, even if you don’t Authy for your 2FA, when you set-up 2FA on Twitch, they create one behind the scenes, connecting to any that you may already have. They can’t explain why my codes won’t work and SMS’ don’t turn up but say their recovery method is via my Authy account. I contacted Twitch who informed me that Authy run their 2FA service, and gave me a special code, unique to me, to provide their customer support for assistance.īut Authy won’t help. Whatever I tried to do, I was unable to access my Twitch profile. I tried other SMS services and they worked just fine.
Except it didn’t turn up, no matter how many times I tried. to embed a Twitch channel stream directly onto the participants mobile device.
Rather than use saved backup codes, Twitch sends an SMS to your phone. The best way to manage all your 2FA accounts is to use the Authy app.
AUTHY APP TWITCH CODE
My app was generating the code but Twitch wouldn’t accept it (it was fine when I set it up last year). I’d been signed out (no surprise) but, upon requesting my 2FA number, it wouldn’t accept whatever I supplied it with. I’ve had a break from gaming for a few months so haven’t been using it but, last week, decided to go in and prepare for using it again. I’m not massively into streamer but I do occasionally indulge and have my own channel as a result. So, one of the sites I use 2FA on is Twitch. Rather than keep an unused Authy account around, I asked them to delete it. But a recent issue has brought home to me that, as much as it helps protect me online, it can also cause problems that, quite simply, are impossible to resolve.įor 2FA, I used to use Authy but, after locking myself out after changing phones, I switched to using a different app. I have Two Factor Authentication on anything that will let me use it.
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